Shipping Policy

a. Kalinga Solar E-Commerce offers shipping services for all orders placed on our website.

b. We strive to process and ship orders within 7 business days from the date of purchase, subject to availability and any unforeseen circumstances.

c. Shipping costs and delivery times may vary based on the destination and the size/weight of the items being shipped.

d. Customers will be responsible for providing accurate shipping information at the time of purchase. Kalinga Solar E-Commerce will not be held liable for any delays or additional costs arising from inaccurate or incomplete shipping information.

e. Once the order has been shipped, customers will receive a shipping confirmation email with tracking information, allowing them to track their package's progress.

Delivery:

a. Kalinga Solar E-Commerce delivers to physical addresses within the specified delivery areas. We do not ship to P.O. boxes or APO/FPO addresses.

b. Delivery times are estimated and may vary depending on the destination and any unforeseen circumstances, such as weather conditions or customs delays.

c. In the event that a package is undeliverable or returned to us due to an incorrect address or the customer's failure to accept delivery, the customer will be responsible for any additional shipping charges or fees incurred.

Returns and Exchanges:

a. Kalinga Solar E-Commerce strives to provide customers with high-quality products. If you receive a defective or damaged item, please contact our customer support within 7 days of receiving the order.

b. We do not accept returns or exchanges for products that are not defective or damaged unless otherwise stated on the product page or authorized by Kalinga Solar E-Commerce.

c. To initiate a return or exchange, customers must provide proof of purchase and follow the instructions provided by our customer support team.

d. Customers may be responsible for return shipping costs unless the return is due to a defective or damaged item.

e. Refunds or exchanges will be processed once the returned item is received, inspected, and deemed eligible for a refund or exchange.

Warranty:

a. Kalinga Solar E-Commerce offers warranties on select products. The warranty period and terms may vary depending on the specific product. Please refer to the product documentation or contact our customer support for warranty details.

b. Warranty claims require proof of purchase and may be subject to inspection or assessment by Kalinga Solar E-Commerce or its authorized representatives.

c. Warranty coverage may not apply to damages caused by improper installation, misuse, neglect, or unauthorized repairs or modifications.

Customer Support:

a. For any inquiries, concerns, or support, customers can reach out to our customer support team via email or phone during our business hours.

b. Our customer support team will strive to respond to all inquiries within 7 business days and assist customers with any issues or concerns to the best of their ability.

Modifications to Terms and Conditions:

a. Kalinga Solar E-Commerce reserves the right to modify or update these Support and Shipping Terms and Conditions at any time without prior notice.

b. Any changes to the terms will be effective immediately upon posting on our website.