Shipping & Support Policy Page
Shipping Policy
a. Kalinga Solar E-Commerce offers shipping services for all orders placed on our website.
b. We strive to process and ship orders within [X] business days from the date of purchase, subject to availability and any unforeseen circumstances.
c. Shipping costs and delivery times may vary based on the destination and the size/weight of the items being shipped.
d. Customers will be responsible for providing accurate shipping information at the time of purchase. Kalinga Solar E-Commerce will not be held liable for any delays or additional costs arising from inaccurate or incomplete shipping information.
e. Once the order has been shipped, customers will receive a shipping confirmation email with tracking information, allowing them to track their package's progress.
Delivery:
a. Kalinga Solar E-Commerce delivers to physical addresses within the specified delivery areas. We do not ship to P.O. boxes or APO/FPO addresses.
b. Delivery times are estimated and may vary depending on the destination and any unforeseen circumstances, such as weather conditions or customs delays.
c. In the event that a package is undeliverable or returned to us due to an incorrect address or the customer's failure to accept delivery, the customer will be responsible for any additional shipping charges or fees incurred.
Returns and Exchanges:
a. Kalinga Solar E-Commerce strives to provide customers with high-quality products. If you receive a defective or damaged item, please contact our customer support within [X] days of receiving the order.
b. We do not accept returns or exchanges for products that are not defective or damaged unless otherwise stated on the product page or authorized by Kalinga Solar E-Commerce.
c. To initiate a return or exchange, customers must provide proof of purchase and follow the instructions provided by our customer support team.
d. Customers may be responsible for return shipping costs unless the return is due to a defective or damaged item.
e. Refunds or exchanges will be processed once the returned item is received, inspected, and deemed eligible for a refund or exchange.
Warranty:
a. Kalinga Solar E-Commerce offers warranties on select products. The warranty period and terms may vary depending on the specific product. Please refer to the product documentation or contact our customer support for warranty details.
b. Warranty claims require proof of purchase and may be subject to inspection or assessment by Kalinga Solar E-Commerce or its authorized representatives.
c. Warranty coverage may not apply to damages caused by improper installation, misuse, neglect, or unauthorized repairs or modifications.
Customer Support:
a. For any inquiries, concerns, or support, customers can reach out to our customer support team via email or phone during our business hours.
b. Our customer support team will strive to respond to all inquiries within [X] business days and assist customers with any issues or concerns to the best of their ability.
Modifications to Terms and Conditions:
a. Kalinga Solar E-Commerce reserves the right to modify or update these Support and Shipping Terms and Conditions at any time without prior notice.
b. Any changes to the terms will be effective immediately upon posting on our website.
About this Support Policy
This Kalinga Solor Support Policy describes what support you can expect from us in regards to Kalinga Solor Service.
If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 December 2022.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
Bug Fixing
What Our Support Service Does Not Cover
Customization
Product Support Channels
Who handles Support for extensions purchased on https://kalingasolar.in/?
Other support options
General Information
Incorporation by Reference
Supplementary Glossary
What Our Support Service Covers
We only support our Products, sold on https://kalingasolar.in/. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasn’t, please submit a support ticket.
Retired products are supported until your subscription expires. If you spot a fatal error in the code and are using the latest versions of all code on your website, please submit a ticket at our Helpdesk.
At https://kalingasolar.in/, we offer support when your site is using the latest release of the core Kalinga Solor plugin (and the main WordPress software), and the previous two before that. This is often called L-2 or “Latest minus two versions”, where the version number is in the format of x.y.z – we focus on the second then first number. You can see the full release history of Kalinga Solor on the Releases developer page.
For example, if the current version of Kalinga Solor is 6.3.z then the oldest Kalinga Solor version we support is 6.1.z.
For our extensions and themes, we support the latest released version of those only.
As part of the support and troubleshooting process, updating the to latest version often resolves any problems so we do recommend this initially. For more information about how to do this, please see our documentation – How To Update Kalinga Solor.
Bug Fixing
We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates. If you think you have found a bug, please let us know. If you want to speed up the process, make sure to follow the steps in our self-help guide first. If you don’t, we might ask you to go through those steps.
What Our Support Service Does Not Cover
Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.
We do not give general WordPress support. You can find resources and answers around WordPress in the WordPress.org forums
Customization
We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.
If you need customization, we do our best to offer advice and direct you to appropriate resources. But we do not take responsibility or endorse Third Party solutions for customized Products. Third Party services that some customers have found helpful include WooExperts.
Product Support Channels
We provide Support Services through our Helpdesk – this can be Live Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, or over the phone) at this time.
You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Depending on the product, you might be offered a live chat option. In both cases, please bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them to assist you – if you do, please follow our documentation about how to pass the details to us securely. Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and our support team will see your ticket.
Who handles Support for extensions purchased onhttps://kalingasolar.in/?
On each product page, you can find information about who handles the extension. Some extensions are developed by our own developers and supported by our Happiness Engineers. These extensions are marked as “Handled by Kalinga Solor”.
Other extensions are developed and supported by certified extension developers. These extensions are marked as “Handled by [PARTNER]”.
When you have a question about an extension you purchased, this question will be sent directly to the developer of that extension. If the extension is maintained by the Kalinga Solor team, we will get back to you. If the extension is handled by one of our certified extension developers, your request will be sent directly to them. This ensures that you get the answers you need as quickly as possible, from exactly the people that are best equipped to help you.
Other support options
You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.
Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.
General Information
If you would like to contact us regarding account-related issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.
Incorporation by reference
This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:
Interpreting these Use Terms
Support Service
Passwords and Account Security
Your Privacy
Warranties
Liability
Documents and Notices
The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.
The defined terms in the Supplementary Glossary below in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.
Supplementary Glossary
“Electronic Communications” means any text, voice, sound, image, or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
“Helpdesk” means the Support Service interface on our Website, accessible at https://kalingasolar.in/my-account/create-a-ticket;
“Support Policy” means this support policy, as amended from time to time;
“Terms” means the Terms of Service located at https://kalingasolar.in/
Bug Fixing
What Our Support Service Does Not Cover
Customization
Product Support Channels
Who handles Support for extensions purchased on https://kalingasolar.in/?
Other support options
General Information
Incorporation by Reference
Supplementary Glossary
What Our Support Service Covers
We only support our Products, sold on https://kalingasolar.in/. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasn’t, please submit a support ticket.
Retired products are supported until your subscription expires. If you spot a fatal error in the code and are using the latest versions of all code on your website, please submit a ticket at our Helpdesk.
At https://kalingasolar.in/, we offer support when your site is using the latest release of the core Kalinga Solor plugin (and the main WordPress software), and the previous two before that. This is often called L-2 or “Latest minus two versions”, where the version number is in the format of x.y.z – we focus on the second then first number. You can see the full release history of Kalinga Solor on the Releases developer page.
For example, if the current version of Kalinga Solor is 6.3.z then the oldest Kalinga Solor version we support is 6.1.z.
For our extensions and themes, we support the latest released version of those only.
As part of the support and troubleshooting process, updating the to latest version often resolves any problems so we do recommend this initially. For more information about how to do this, please see our documentation – How To Update Kalinga Solor.
Bug Fixing
We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates. If you think you have found a bug, please let us know. If you want to speed up the process, make sure to follow the steps in our self-help guide first. If you don’t, we might ask you to go through those steps.
What Our Support Service Does Not Cover
Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.
We do not give general WordPress support. You can find resources and answers around WordPress in the WordPress.org forums
Customization
We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.
If you need customization, we do our best to offer advice and direct you to appropriate resources. But we do not take responsibility or endorse Third Party solutions for customized Products. Third Party services that some customers have found helpful include WooExperts.
Product Support Channels
We provide Support Services through our Helpdesk – this can be Live Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, or over the phone) at this time.
You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Depending on the product, you might be offered a live chat option. In both cases, please bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them to assist you – if you do, please follow our documentation about how to pass the details to us securely. Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and our support team will see your ticket.
Who handles Support for extensions purchased onhttps://kalingasolar.in/?
On each product page, you can find information about who handles the extension. Some extensions are developed by our own developers and supported by our Happiness Engineers. These extensions are marked as “Handled by Kalinga Solor”.
Other extensions are developed and supported by certified extension developers. These extensions are marked as “Handled by [PARTNER]”.
When you have a question about an extension you purchased, this question will be sent directly to the developer of that extension. If the extension is maintained by the Kalinga Solor team, we will get back to you. If the extension is handled by one of our certified extension developers, your request will be sent directly to them. This ensures that you get the answers you need as quickly as possible, from exactly the people that are best equipped to help you.
Other support options
You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.
Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.
General Information
If you would like to contact us regarding account-related issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.
Incorporation by reference
This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:
Interpreting these Use Terms
Support Service
Passwords and Account Security
Your Privacy
Warranties
Liability
Documents and Notices
The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.
The defined terms in the Supplementary Glossary below in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.
Supplementary Glossary
“Electronic Communications” means any text, voice, sound, image, or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
“Helpdesk” means the Support Service interface on our Website, accessible at https://kalingasolar.in/my-account/create-a-ticket;
“Support Policy” means this support policy, as amended from time to time;
“Terms” means the Terms of Service located at https://kalingasolar.in/
"Empowering sustainable living with solar solutions - Kalinga Solar"
